Return Policy - Ledco
  • Specialty LED lighting
  • Our offices and showroom will be closed for St-Jean-Baptiste Day on June 24 and for Canada Day on July 1.

Return Policy

Last updated July 11, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@ledco.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, proof of purchase and item, then mail your return to the following address:

LEDCO - 9259-7814 Quebec Inc
Attn: Returns
RMA #
6400 Grande Allée
Longueuil, Quebec J3Y 8J8
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned:

  • Special order or customer fabrication

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 20% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned

Questions

If you have any questions concerning our return policy, please contact us at:

450-444 4007

info@ledco.ca

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